Terms of Use

1

Website Purpose

This website is intended to provide general information about Heart & Mind Therapy, our clinicians, psychotherapy services, mental health education, and related resources.

The information on this website is provided for educational and informational purposes only. It is not intended to constitute psychotherapy, psychological, medical, legal, or other professional advice, nor should it be relied upon as a substitute for an assessment by a qualified healthcare professional.

Every individual’s circumstances are unique. Decisions regarding your health should be made in consultation with an appropriate regulated healthcare professional.

3

Emergency Services

Heart & Mind Therapy does not provide crisis intervention or emergency mental health services through this website, email, voicemail, or online forms.

If you or someone else is in immediate danger, call 911 or attend your nearest emergency department.

If you are experiencing a mental health crisis, please contact your local crisis service or another emergency resource available in your community.

5

Privacy and Personal Health Information

Heart & Mind Therapy is committed to protecting your privacy.

If you choose to submit personal information through this website, we collect, use, disclose, and safeguard that information in accordance with applicable Canadian privacy legislation, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), where applicable.

Website inquiries should not include sensitive or urgent personal health information unless specifically requested.

Additional information about our privacy practices is available in our Privacy Policy.

7

Intellectual Property

Unless otherwise indicated, all website content—including text, graphics, photographs, branding, logos, downloadable resources, videos, documents, and website design—is owned by or licensed to Heart & Mind Therapy and is protected by Canadian intellectual property laws.

You may:

• view this website for personal, non-commercial use;
• print or download limited portions for personal reference; and
• share links to publicly available pages.

You may not:

• reproduce substantial portions of our content;
• modify or distribute our materials without written permission;
• use our branding or logos without authorization; or
• create derivative works from our content.

9

Communications and Appointment Requests

Submitting an inquiry, consultation request, or appointment request does not guarantee that services will be provided.

Appointments are confirmed only after you receive confirmation from our administrative team or one of our clinicians.

Although we take reasonable safeguards to protect information submitted through our website, no internet transmission can be guaranteed to be completely secure. Users assume this risk when communicating electronically.

11

Limitation of Liability

To the fullest extent permitted by law, Heart & Mind Therapy, its clinicians, employees, contractors, directors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or relating to the use of this website or reliance upon its content.

Your use of this website is entirely at your own risk.

13

Changes to These Terms

We may update these Terms of Use periodically to reflect changes in our services, legal requirements, regulatory obligations, or website functionality.

The revised version will be posted on this page with an updated Effective Date.

2

No Therapist–Client Relationship

Accessing this website, reading its content, completing a therapist-matching questionnaire, downloading resources, subscribing to communications, submitting an inquiry, scheduling a consultation, or communicating with Heart & Mind Therapy does not establish a therapist-client relationship.

A therapist-client relationship is established only after:

• an appropriate intake and assessment has occurred;
• the therapist determines that services are clinically appropriate;
• informed consent has been obtained;
• applicable service agreements have been accepted; and
• psychotherapy services have commenced.

Heart & Mind Therapy reserves the right to decline or refer inquiries when services are not clinically appropriate or fall outside our therapists’ areas of competence.

4

Therapist Matching and Website Tools

Any therapist-matching tools, questionnaires, educational resources, screening tools, or similar website features are provided solely to assist visitors in exploring potential services.

These tools are informational only and do not constitute clinical assessment, diagnosis, treatment recommendations, or guarantees regarding therapist suitability, treatment outcomes, or availability.

Final therapist recommendations are based upon professional clinical judgment, therapist availability, and client needs.

6

Accuracy of Information

We make reasonable efforts to ensure the information on this website is accurate and current.

However, information may change over time and we do not guarantee that all content is complete, current, or free of errors. We reserve the right to modify, update, or remove website content at any time without notice.

8

Third-Party Websites

Our website may contain links to external websites or third-party resources.

These links are provided solely for convenience. Heart & Mind Therapy does not control or endorse third-party content and is not responsible for the accuracy, privacy practices, availability, or security of external websites.

10

Professional Regulation

Our clinicians are regulated healthcare professionals who practise within the standards established by their respective regulatory colleges, including, where applicable:

• the College of Registered Psychotherapists of Ontario (CRPO);
• the Ontario College of Social Workers and Social Service Workers (OCSWSSW); and
• any other applicable regulatory bodies.

Nothing on this website should be interpreted as altering the professional obligations owed by regulated healthcare professionals under applicable legislation, ethical standards, or regulatory requirements.

12

Accessibility

Heart & Mind Therapy is committed to providing an accessible website that promotes equitable access to information.

If you experience barriers accessing this website or require information in an alternative format, please contact us and we will make reasonable efforts to accommodate your request.

14

Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes relating to these Terms or your use of this website shall be subject to the jurisdiction of the courts of Ontario.